I had an extremely confusing experience there. Spoke w 3 different people in a matter of 10min, one saying my car wasn’t there at all, another saying they hadn’t started working on it to give me a time estimate and the third had a complete diagnostic and recommendation for services (?!). They did apologize for the confusion but then when I picked up the car my bill was over $135 more than quoted due to parts which was never clarified to me over the phone. The bill even stated the authorized price that was lower than their final total. Overall, not professional and seem to be in over their heads with managing the business- we will not be returning.

Be warned! They charge for labor by the book price, not actual time! I used to love these guys and thought that they were honest but I just got charged almost $800 for a job that averages 200 to 400 max (online assessment for Serpentine belt and tensioner replacement) I think they assumed that I have money to burn, or that I am just stupid. I was hoping they would come down in their price because they charged me for 2 hours labor @ $140 per hour. When I complained, they gave me a 3% discount. So disappointed and won’t be back.

I had an extremely confusing experience there. Spoke w 3 different people in a matter of 10min, one saying my car wasn’t there at all, another saying they hadn’t started working on it to give me a time estimate and the third had a complete diagnostic and recommendation for services (?!). They did apologize for the confusion but then when I picked up the car my bill was over $135 more than quoted due to parts which was never clarified to me over the phone. The bill even stated the authorized price that was lower than their final total. Overall, not professional and seem to be in over their heads with managing the business- we will not be returning.

I’ve used them twice for oil changes for my 2019 Audi Q5. They have same day service. Very good experience!

We had called these guys about fixing our air conditioner and they were friendly and accommodating. So we make appointment for Friday and bring it at noon. Never heard anything back all day and knowing it’s Friday and they’re closed on weekends and close at 430 we Uber back to the shop at 415. Nothing had been done to the truck, they charged over two hundred just open the hood( which, by the way, they never closed)!! Did they even diagnose the problem? Who knows! Never got an email except for the reciept of opening our hood. Needless to say never going here again and hope no one else has to deal with this kind of run around .

Ok

Aloha Tommy! Thank you for fixing the drivers side window on my wife’s vehicle. With many Automotive Service Centers to go to, I am glad that We chose you. Service with a smile. You were a perfect gentleman throughout our ordeal. Many Mahalo’s! Anthony & Barbara🌺

Service my AC on my Escalade! Had some Parts that had to changed! Master Mechanic Jon was working on my Escalade! Shop closes @ 4pm but continues to finish up the job till 5pm. Way to go Jon! Thanks! I Alway see these Guys @ Master Auto for any Auto Work! Friendly staff! & Owner Tommy. Thx for everything! Almost forgot, now my AC blow Very Cold as it Should be!

My wife’s car needed extensive repair due to an accident and so I took her car to Master Auto Center in Wailuku. We just got the car back today and I am so happy with the quality professional workmanship. The repair was completed before the quoted completion dayte saving me another day of rental fee. I highly recommend the Master Auto Center and I want to thank the owners Mr. And Mrs. Tommy Lee for your exceptional customer service….Mahalo and Aloha!